About us

100 Years of Excellence

On October the 6th 2021 Rosgosstrakh celebrated 100th anniversary. Today the company is one of the major insurance players on the Russian market with more than 12 million private and 240,000 corporate clients in all regions of Russian Federation. More than 1,600 regional offices and over 30 000 insurance agents provide full range of high-quality insurance products from popular car insurances to mobile devices and spacecraft insurances.

Today we offer more than 50 different types of insurance to cover individuals and businesses. Our success and sustainable growth is all due to the day-to-day commitment of our people. Our team is there to help clients deal with incidents quickly and with most possible comfort.

Exceptional Claim Service

At Rosgosstrakh we work hard to make insurance simpler, faster and more reliable for our clients. And we do our best to keep our claim service absolutely stress-free. In our claim centers clients are treated with care, speed and efficiency.

Our unique nationwide network of more than 140 claim centers across Russia is equipped with the ClaimCenter software — an advanced world-known system. Our personnel is trained to provide flawless and quick claim settlement and client assistance in any part of the country no matter where the insurance policy was purchased.

We operate a fast efficient call center service:
we are open 24/7 365 days a year;
in 80% of cases the waiting time does not exceed 20 seconds;
we deal with more than 3 million telephone calls a year;
205 phone agents are waiting daily for clients’ calls;
Rosgosstrakh mission is to protect the well-being of Russian people providing relevant insurance products and services.

Mission

We have a very strong Corporate Philosophy and Principles which guide everything that we do. These are:

A high level of professional ethics & standards
Responsibility and honesty
Long-term and fruitful relationships with clients, both large and small, private and corporate
First-class sophisticated services
A wide range of competitive up-to-date insurance products
Reliability, transparency and effectiveness of insurance deals
Constant and comprehensive education and training of personnel and insurance agents.

Human Resources

In Rosgosstrakh we cherish our committed staff and friendly atmosphere.
We strive to make continuous improvements in the level of client-friendly service and agent efficiency
We have our own team of trainers, who operate year round throughout the country to enhance the expertise of insurance agents and employees
We were the first Russian insurance company to introduce Internet-based remote training for thousands of employees and insurance agents including those operating in remote areas.

Core Businesses

Our products cover the following insurances for personal and business clients:

MTPL
Casco
Private property (household, apartment)
Mortgage insurance
Corporate property
Corporate liability insurance
Building and construction
Cargo
Business and financial risks
Voluntary health insurance
Accident
Agriculture and crops

Company Structure

The largest company by geographical presence — 83 regions of the Russian Federation
More than 1,600 points of sale and customer service

Company Facts

Successor of Soviet State Insurance Monopolist Gosstrakh (founded in 1921)
Rosgosstrakh is one of the leading nationwide insurance companies in Russia with 100 years of experience

The company ranks among the TOP 5 major insurers in the country
One of the market leaders in premiums in non-life insurance
High national and international ratings: Expert RA: ruAA
Best known insurance brand in industry Russia — brand awareness 92%
140 claims settlement centers across Russia
More than 12 million individual and 240,000 corporate clients
Around 50 000 personnel and insurance agents
The company has all licenses (License No. 0001) for insurance activities permitted by the Russian law.

Our History

Rosgosstrakh has a century of history, evolving from the time when insurance was a state-delivered and regulated service to the present-day market-driven leadership position.

It has been able to preserve the confidence of millions of its clients while reviving the old and universally respected brand name, modernizing it and infusing it with a new distinct drive, confidence and reliability. Today, the Rosgosstrakh brand name is immediately recognized right across Russia and attracts millions of clients every year.

Where Are We Now

Centralization of strategic and operating functions
Best known insurance brand, 95% brand awareness
Integrated sales, marketing and centralized claims settlement functions
Consistent standards and technology
New competitive insurance products
High levels of recruitment
Young, energetic and competent management team